Return and Exchange Policy

Standard Returns

To initiate a standard return, please fill out the following form:

Order Return Form – Click Here

Detailed Policy

Return and Exchange Period: You may request a return or exchange within 7 business days from the date of receiving your order.

Non-Returnable / Non-Exchangeable Products

The following categories cannot be returned or exchanged unless they arrive damaged:

Personal care products

Games and accessories

Mobile phone accessories

Household utensils

Additionally, air conditioners cannot be exchanged after installation, and there is no warranty on broken screens.

Conditions for Returning Undamaged Products

The product must remain unused, unopened, and in its original condition as received from ClosBuy.

Contact customer service via WhatsApp, providing a photo of the order, the product, and the reason for the return.

Note on Fees: A product retrieval fee (equivalent to the shipping fee) will be deducted from the refunded amount, even if the original order qualified for free shipping.

Example: For a 1000 product with a 30 shipping fee, the refund amount will be 970 .

Returning Damaged Products

Contact us via WhatsApp within 7 business days of receipt, including a photo or video clearly showing the defect. The product must be complete with all accessories and original packaging.

The store will cover the pickup costs via our shipping partner or a ClosBuy representative. A full refund will be processed after the item is received and inspected.

Refund Mechanism

Refunds are processed within 3–7 business days after the product arrives at our warehouse and passes inspection.

Cash on Delivery (COD) orders: The amount will be transferred to a bank account matching the name on the invoice. COD fees are non-refundable.

Tabby or Tamara orders: The amount will be returned to your account within the respective platform.

If inspection reveals missing accessories, the product will be returned to the customer at the customer's expense (shipping fees apply).

Exchanges

Exchanges follow the same conditions as returns. The replacement product will be shipped only after the original item reaches our warehouse and is inspected (3–7 business days).

Warranty

All electrical products are covered by the official agent's warranty within the Kingdom. Please contact us to locate authorized service centers.

Note: Multi-item orders may be delivered in separate batches depending on the shipping carrier's logistics.