Terms and Conditions

Welcome to our online store (the “Website” or “Online Services”). These services are provided by our store (“we”, “us”, or “our”).

As a user of the Website (“you”, “your”, or “customer”), please read and understand these Terms and Conditions carefully before using our Online Services. By using the Website to make a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with, or cannot comply with, any provision, please do not use our Online Services.

1. Terms of Use

The Website is available only to persons who are legally capable of representing themselves under the laws of the Kingdom of Saudi Arabia. Persons who are not legally capable of doing so under applicable local contract laws may not use the Website.

If you are under 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to comply with these Terms of Use. Users accessing the Website from outside Saudi Arabia are responsible for complying with the local laws applicable in their location.

These Terms and Conditions supersede all prior commercial representations, oral agreements, and understandings, unless additional terms expressly apply to a particular product or service.

2. Website Security

You must not breach or attempt to breach the security of the Website. Prohibited conduct includes:

Accessing information, servers, or accounts for which you are not authorized.
Probing, scanning, or testing the vulnerability of a system or network, or bypassing security measures without authorization.
Interfering with services provided to any user, host, or network, including by sending viruses, overloading the Website, sending unsolicited messages, or using any method that may harm network integrity.
Sending unsolicited communications, including commercial offers or advertisements for products or services.
Forging or impersonating an IP address, email address, or any part of the Website address in an email or mailing list.
Engaging in activity that compromises system or network security, which may result in civil and criminal penalties.

You agree not to use any device, software, or method to interfere, or attempt to interfere, with the operation of the Website or any service it provides. We may investigate suspected violations and cooperate with competent authorities in prosecuting those involved.

3. Privacy Policy

We take our responsibility to protect your personal information seriously. Your personal information is an important resource to us and is stored and processed using devices and software with high-level security technology.

We do not sell, rent, or otherwise trade your personal information with third parties without first obtaining your express consent.

4. Registration and Your Personal Account

Registration requires the personal information you provide so that we can complete your transactions and contact you. By registering, you accept our use and updating of this information for registration, identity confidentiality, order fulfilment, and electronic payment purposes.

The information you provide during registration is protected in accordance with this Privacy Policy and forms part of your record of transactions with our services.

4.1 Account Security

You are responsible for keeping your account details and password confidential and for preventing access to your personal device or computer. You are responsible for all activities carried out through your account using your password.

We are not liable for loss or damage resulting from your failure to protect your password or other account information. If you suspect unauthorized or suspicious activity in your account, please contact us immediately.

5. Electronic Communications

By using the Website and our Online Services, you agree to receive electronic communications from us, including email, newsletters, notices, and alerts published on the Website. You agree that electronic communications sent by us are legally binding and have the same effect as written communications.

We may monitor, record, and retain telephone calls, emails, and other electronic communications with you for training, quality assurance, feedback review, and service improvement purposes.

6. Products and Customer Reviews

Customers who submit a product or service review grant our store the right to republish that review in marketing materials, newsletters, or on the Website without further approval.

7. Shopping Cart

Our store does not impose a specified quantity limit for purchases, whether per customer, household, or single order in the shopping cart. Where a product quantity restriction applies, we will notify the relevant customer.

8. Product Details, Stock, and Prices

We aim to provide accurate and comprehensive product information, including availability, prices, specifications, images, and technical features. However, typographical errors may occasionally occur.

8.1 Product Colours

We make every effort to display product colours accurately. However, the colours shown depend on your screen settings, which are outside our control; therefore, we cannot guarantee an exact colour match.

8.2 Availability and Promotional Information

Publishing product or service details, marketing materials, advertisements, commercial offers, catalogues, or brochures on the Website does not guarantee product availability, offers, or prices, either online or in a physical store.

8.3 Pricing Errors and Order Acceptance

Errors may occur in product or service availability and pricing information. We cannot confirm individual product prices or the total cost until your online order has been fully submitted.

If a product or service is ordered and invoiced at an incorrect price, or with incorrect information due to an error, we may contact you to explain the error and how it will be handled, or cancel your order and notify you of the cancellation.

8.4 Payment, Price Changes, and VAT

Once your order is accepted and processed electronically, the total cost will be charged to your credit card and we will notify you by email that payment is being processed correctly. Product availability and prices may change without prior notice.

All product and service prices include Value Added Tax (VAT), unless otherwise stated for a particular case.

9. Delivery Information

9.1 Estimated Delivery Times

Shipping dates depend on your order, city, and payment method. Delivery generally takes 1-5 business days, excluding Fridays and official holidays such as Eid and Saudi National Day. During holiday periods, delivery may take up to 10 business days. Delivery times are estimates and are not guaranteed.

9.2 Delivery Updates and Customer Availability

Please refer to the relevant product page for the estimated delivery date and time. Product pages are updated regularly using the latest delivery information. Delivery also depends on customer acceptance and scheduling with our team or the shipping provider.

If we cannot reach the customer at the scheduled time, delivery may be delayed without liability on the part of our store.

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