Details of the Step-up Service:

• All program repair and preventive maintenance activities (except when mentioned differently on the service contract) will be performed on a carry-in basis only and must be arranged through an CloseBuy store or service centre.
• All service coverage commences on the original product purchase date and will expire on the date noted on the service contract.
• The service is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this program continues to provide some of the ty benefits as well as certain additional benefits listed within the service details.
• If there is no CloseBuy store in your city; you will be required to ship your covered product for repair.
• This service ownership is transferable. The program holder must have original ation to receive service.

Purchases records (in case of replacement or repair):

All original receipts and service contract are required for any replacement, and the old product will be kept by CloseBuy. The original service contract is required for any repair service.

Recurring Repairs Policy:

After three same service repairs have been completed on an individual product within any consecutive twelve months and that individual product requires the same fourth repair, as determined by CloseBuy service centre, you could receive a replacement new product with same features of original product or higher (bases on availability).

General Exclusions:

This program does not cover by any means any of the following:

• Repairs caused by accidental or intentional physical damage, spilled liquids, misuse, abuse /normal wear and tear.
• Altered serial numbers or damage caused by non-authorized repair personnel.
• Replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, lamps, batteries, etc.).
• Cosmetic damage and problems due to improper and/or non-factory installations or repairs. This service is not available or valid on products used for commercial purpose (multi-user organizations), public rental. Use of a product for those purposes will void this service.

• Loss of any information or data that fails on a product while being repaired. It is your responsibility to back-up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs, and memory cards.

The service does not cover:

• Repairs related to installed software, computer viruses or computer hardware that is added after the original purchase. Indirect consequential or incidental damages, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
• Any fees related to third party contracts.
• Theft
• Any product outside the country of purchase (unless otherwise stated in the contract).
• Consumable and disposable materials/parts (paper, ink...).
• Items sold with no manufacturer warranty or “As Is” items. If we replace the product for any of the reasons stated in this contract; the program will immediately be deemed to be fulfilled and will terminate.

Manufacturer’s Responsibilities:

Parts and services covered by the manufacturer's warranty are the responsibility of the manufacturer only, during the manufacturer's warranty covered period. Availability of the spare parts as well is the responsibility of the authorized local supplier in order to execute the repair activities after the manufacturer's warranty period.

Availability of Services:

• Purchaser of the service program will be entitled to a 24 hours response time, the response time is the time from CloseBuy receipt of the service request till the time when a decision is made about the request.
• Purchaser of the service program will be entitled for a temporary replacement of his original product if the repair takes more than 48 hours. The temporary replacement is of different brand, size and value from the original product and should be returned immediately when the repaired product is returned to the customer (for the Window AC only).
• Repair time is the time from original product withdrawal from the customer home, if applicable, or the receipt of the product at any CloseBuy service centre to the time the customer is notified about completion of the repair.
• If the CloseBuy service centre is not able to repair the Window AC within 30 days and the Split AC within 5 days, you will be entitled to have a replacement with a new product.
• The promised service level days are counted from the working days only.
• If the CloseBuy service center is not able to repair the product within 30 days, you will be entitled to have a replacement with a new product.
• 30 days are calculated from the time of the original product withdraw from customer home, if applicable, or the receipt of the product at any CloseBuy service center till the customer is notified about the completion of the repair activity.

Cancellation/ Termination of the service:

• This program shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of the program by us. In case of cancellation within seven days of the purchase of this program, you shall receive a full refund of the price for the program provided no service has been performed.
• No cancellation fee applies to this program.
• The contract will be terminated after the replacement. (1-time replacement).
• The Service does not cover any issues caused by unauthorized installation teams.

Preventive maintenance checks:

This program includes cleaning and/or alignments limited to the following products: home cassette desks, VCRs and camcorders. These maintenance checks are limited to once a year. All preventive maintenance checks will be performed on a carry-in basis.

Product specific benefits:

• Viewing mechanisms (including, but not limited to, LCD TV screens, Plasma TV screens) are covered, unless failure is due to accidental or intentional damage.
• This service provides pixel replacement based upon manufacturer's guidelines.
• The program includes re-installation for one time during the program period of same products (plasma, home theater, washing machine) if originally installed by CloseBuy technician. This does not include any transportation cost from the original place to the new one.

Accidental Damage warranty Terms & Conditions:

• The Accidental Damage Protection Service contract must be purchased at the same date and time of purchasing mobile phone and should be in the same invoice.
• This service is sold as add on to CloseBuy safeguard services and should not be sold as a standalone service.
• All repairs and replacement activity will be performed on a carry-in basis only and must be arranged through an CloseBuy store or service centre. (Except when mentioned differently on the service contract).
• The period of the accidental warranty service to be one year with Essential package or 2 years with Favorite and Premium packages.
• The CloseBuy safeguard Service contract (extended warranty + accidental warranty) shall automatically terminate upon claiming any of the following:
• Device replacement according to any of the contracts features
• Customers entitlement for the accidental warranty

• Replacement Decision, only allowed to be decided based on technical diagnose and Technician decision.
• Processing time of claim shall not exceed 30 days, at the event of service center exceeding time limit the device will be replaced.
• This contract is valid only in Saudi Arabia.
• Customer must present original invoice of product and contract to make use of service.
• Devices are subject to loss of information in repair and replacement.
• As customer benefits from replacement service, ownership of old device is automatically transferred to CloseBuy.

Customer shall:

• Take all reasonable precautions to minimize the damage.
• Contact CloseBuy to notify the damage immediately.
• The Customer approves that any user/password, email, or applications (pre-set and/or installed) should be removed from the protected device at the time of service. The customer will give all requested information to the repair shop to access the protected device.
• Backup the device's data should be done by the Customer before giving the protected device to the technical center for repair/replacement service.
• In case of product replacement, the customer shall receive new product with same features of original product or higher (bases on availability).

General exclusions:

The following cases are excluded from the scope of the Accidental Damage Protection Service Contract:

• Repairs or replace of the device conducted outside CloseBuy
• Any Force Majeure events.
• Accidental damage or losses that occur outside KSA.
• Normal wear and tear, obsolescence, corrosion and rust or condensation, even where this entails fading or loss of enamel coating on the screen.
• Slight damages and scratches that do not include cracking of the screen.
• Failures caused by mishandling or inadequate use, including but not limited to: heat or cold exceeding the manufacturer's indications, and voltage changes.
• Dully excluded Accidental damages of accessories, such as remote control, adapters, battery, hands-free kit, chargers, transformers, external cables or any consumable parts, that are not covered by the warranty.
• Software (including operating systems) loss or failure, the configuration of user settings, or the process of backing up or recovery of data, loss, corruption, or damage to data operating systems, damages caused by viruses or any kind of software issue. Understood as Software the programs installed in the device that renders the insured terminal inoperative.
• Intentional Damage
• The loss, theft or mislaying of the Terminal.
• Loss or damage caused by incorrect storage, poor maintenance, wilful negligence, incorrect installation, incorrect set up, unless the authorized service center representative would confirm otherwise with due substantiation.
• Consequential damage of any kind.
• Any kind of civil liability incurred by the customer.

Air Conditioner: